Welcome Advisor (Navan)
Kylemore Cars is Ireland’s largest independent used car
retailer. Established in 2013, the business has grown from strength to
strength, building a strong reputation for quality used vehicles, exceptional
customer service and a straightforward approach to car buying.
In 2022, Kylemore Cars marked a major milestone with the
opening of its purpose-built, state-of-the-art NZEB showroom in Ballymount,
Dublin 12. The first facility of its kind in Ireland, the showroom reflects the
company’s continued investment in innovation, sustainability and the customer
experience.
Building on more than a decade of growth, Kylemore Cars is
now entering another exciting chapter. In late 2026, the company will expand
its dealership footprint with the opening of a new used car showroom at
Balmoral in Navan, bringing the Kylemore Cars offering directly to customers
across County Meath and the wider North-East region.
Our arrival in Navan comes at an exciting time for the town
and, in particular, the wider Balmoral area. Significant public and private
investment is helping to transform and better connect the area, including the
recently completed Blackwater River Town Bridge and Cycleway linking Balmoral
with Blackwater Park and Navan town centre, together with the development of
the new landmark Navan Primary Care Centre at Balmoral.
These developments reflect the wider ambition for Navan and
County Meath as a place to live, work and do business. Kylemore Cars is
delighted to become part of that continued growth and to complement the
investment already taking place through our own significant commitment to the
area, creating new employment opportunities and bringing our established retail
offering to County Meath.
The expansion also reflects the progressive approach being
taken towards economic development within County Meath, with continued
investment in infrastructure alongside supports designed to encourage
businesses to establish, grow and create employment within the county.
As part of this exciting expansion, we are now recruiting
for a number of key positions to form our new Navan team, including Welcome
Advisors ( Full Time & Part Time Position Available ).
The Role
At Kylemore Cars, we believe the customer experience begins
from the moment someone arrives at our showroom.
As the first point of contact for customers visiting our
showroom, the Welcome Advisor plays a vital role in creating an outstanding
first impression and delivering an exceptional customer experience.
This is much more than a traditional reception role. The
Welcome Advisor is at the centre of our front-of-house operation, welcoming
customers, understanding the purpose of their visit and ensuring they are
connected quickly and professionally with the appropriate person or department.
Working closely with our Sales, Motor Finance,
Administration and wider dealership teams, you will ensure every customer
receives a warm welcome, is kept informed and experiences the high standards of
service for which Kylemore Cars is known.
This is an exciting opportunity for someone who enjoys
working with people, takes pride in delivering excellent customer service and
thrives in a busy, fast-paced retail environment where no two days are the
same.
Duties & Responsibilities
The successful candidate will:
- Welcome every customer to the showroom in a
professional, friendly and engaging manner.
- Create a positive first impression that reflects
the Kylemore Cars brand and values.
- Identify the purpose of each customer's visit and
introduce them to the appropriate Sales Executive or department.
- Ensure customers are acknowledged promptly, kept
informed and comfortable while waiting.
- Assist customers with general enquiries both in
person and over the telephone.
- Professionally manage incoming telephone calls,
ensuring calls are answered promptly and directed efficiently.
- Coordinate customer and visitor arrivals,
appointments and general enquiries.
- Take accurate messages and ensure timely follow-up
by the relevant person or department.
- Support effective communication across Sales, Motor
Finance, Administration and the wider dealership team.
- Respond professionally to customer emails and
general reception enquiries.
- Maintain accurate customer information within our
CRM and internal systems.
- Support customer review activity and online
reputation management.
- Assist with Change of Ownership documentation and
other customer administration.
- Coordinate and maintain the showroom spare-key
process.
- Maintain reception logs, visitor records and daily
customer footfall reporting.
- Order and manage reception and office consumables.
- Maintain the reception area and customer waiting
facilities to a consistently high standard.
- Ensure company literature, promotional materials
and customer information are appropriately displayed.
- Provide general administrative support across the
dealership as required.
- Support
colleagues during busy trading periods, promotional activities and company
events.
The Successful Candidate
We are looking for someone who is naturally welcoming,
confident with people and takes genuine pride in delivering an excellent
customer experience.
The successful candidate will ideally:
- Have previous experience in reception, hospitality,
retail, customer service or an administrative environment.
- Have excellent interpersonal and communication
skills.
- Be professional, confident, friendly and
approachable.
- Have a genuine passion for helping people.
- Be highly organised with strong time-management
skills.
- Have excellent attention to detail.
- Be able to prioritise competing tasks within a
busy, fast-paced environment.
- Have strong administration and IT skills, including
familiarity with Microsoft Office applications.
- Be comfortable learning and adapting to CRM and
other business systems.
- Have excellent spoken and written English.
- Be capable of working independently while also
contributing effectively as part of a team.
- Demonstrate initiative and a willingness to take
ownership of the customer experience.
- Bring energy, enthusiasm and a positive attitude to
the role.
- Be
flexible in their approach and willing to support colleagues across the
dealership.
Previous motor industry experience would be an advantage but
is not essential. Full training and support will be provided.
A Leaving Certificate or equivalent qualification is
desirable. Further qualifications in Business Administration, Customer Service
or Hospitality would be advantageous.
What is the Opportunity?
Joining Kylemore Cars Navan offers the opportunity to become
part of a completely new dealership team from the very beginning, while
benefiting from the experience, systems and support of an established and
financially secure Irish business.
The Welcome Advisor will play an important role in
establishing the culture and customer experience of our new Navan showroom from
day one.
The position also provides an excellent opportunity to
develop a broad understanding of the motor retail business. Working closely
with multiple departments will provide exposure to Sales, Motor Finance,
Administration and the wider customer journey.
For someone with the right attitude and ambition, there will
be opportunities to develop their skills, take on additional responsibility and
progress their career as Kylemore Cars continues to grow.
Rewards
We offer a competitive salary package combined with career
development opportunities within a financially secure and expanding company.
We will recognise and reward hard work, loyalty, initiative
and achievement.
Application
If you enjoy working with people, take pride in providing
excellent customer service and would like to become part of the team launching
Kylemore Cars in Navan, we would like to hear from you.
To apply, please submit your CV together with a short
covering note outlining your relevant experience and why you would like to join
Kylemore Cars to jobs@kylemorecars.ie
Due to the anticipated level of applications, only
candidates shortlisted for interview will be contacted.
